These Terms and Conditions
describe the conditions applicable to your access, use of and shopping on the
website https://www.topuh.com/ (the “Website”).
Please read these conditions carefully before visiting or shopping
on the Website. By visiting or shopping on the Website you (referred to as
"you", "customer", "user" or "buyer")
acknowledge and agree to accept these Terms and Conditions.
User Account
You must register as a member on the Website in order to shop, to
use some services and to enjoy special promotions and activities.
For safety and security, each customer is allowed to create only
one registered account by default. For customers who attempt to create several
accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide
valid and accurate data. All consignee names, address and payers name should be
valid. In certain countries the consignee may have to submit their ID or
passport to clear the package or for payment verification purpose. Customers
are solely responsible for the accuracy of data that they provide on the
Website. Should any information be incorrect and prevent any shipment or
deliveries or customs clearance, topuh will not be held responsible
and will not offer any compensation in such cases.
topuh will always comply with the law, and We kindly
remind users to do the same. As importers the customers are responsible to
comply with all laws and regulations in their own countries.
Ordering
Whilst all efforts are made to ensure accuracy of product
descriptions, specifications and pricing there may be occasions where errors
arise. Should such a situation occur topuh will not accept your
order. In the event of a mistake you will be contacted with a full explanation
and a corrected offer. Likewise customers cannot benefit from any bugs or
mistakes affecting the website. Any such benefits will be considered unjust and
customers will be obliged to immediately waive them. The information displayed
is considered as an invitation not as a confirmed offer for sale. The contract
is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the
products offered on the Website, topuh may have to limit the number
of products available for purchase. topuh reserves the right to
change quantities available for purchase at any time, even after you place an
order.
Following order dispatch, transportation is the sole
responsibility of third-party logistics company. During this stage, full ownership
of the product(s) belongs to the buyer; therefore all associated liability and
risks during transportation shall be borne by the buyer.
Order Cancelation
Customers can cancel their order at anytime prior to shipping;
please contact our Support Center. However,
once the order has been dispatched, the order cannot be canceled, changed, or
refunded. Upon receipt of the package, our Warrantyand Return policy comes into effect.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated
dispatch time of the packages. Since the actual delivery of your order can be
impacted by many events beyond topuh's control We suggest that if
customers have a special occasion or event that they wish to use their item
for, such as a birthday, that they order their items well in advance. topuh
cannot be held liable for late deliveries. We will, however, work with you to
ensure a smooth shopping experience.
For a smooth delivery and peace of mind, We strongly recommend
that customers purchase shipping guarantee during the checkout. In the event
that your package has a shipping issue, topuh will send you a
replacement package free of charge. If the item is no longer in stock, a refund
option will be offered to you.
Any orders that do not have shipping guarantee will not be the
responsibility of topuh and the customer takes full liability for
their package during the shipping process.
There may be occasions when topuh confirms your order
but subsequently learns that it cannot be supplied to you. In the event topuh
cannot supply a product you ordered in a timely fashion, topuh will
contact customers and offer to cancel the order and refund the purchase cost in
full.
We try to make the delivery process as simple as possible and it
is able to send your order either to your home or to your work place. We can
ship to PO Boxes via all shipping methods, except for expedited shipping
methods, as signatures are required upon delivery. Express shipments of this
type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from
Monday to Friday. In the case of major holidays such as Christmas, the Chinese
Lunar New Year, the Black Friday and the 11/11 event please allow extra
delivery time. During those special occasions We will provide notices to
reflect possible delays.
Customers are responsible for providing complete and accurate
shipping addresses. topuh cannot make changes to your shipping
address once a package has been shipped, and topuh is not liable for
packages lost due to incomplete or inaccurate addresses.
topuh cannot be held responsible for any package that
does not make it through the local customs and is destroyed due to the item
being illegal in the destination country. Customers are solely responsible for
complying with their local laws. topuh can neither be held
responsible for any import tax that may occur and it is the customers sole
responsibility to pay this fee, if any. Kindly note that shipping guarantee
does not cover any customs issues, including but not limited to, goods being
destroyed or confiscated due to their illegal status in any given destination
country.
Should the buyer refuse the package due to import duties or taxes,
the buyer takes full liability for all the costs involved in the process.
All orders reported as "delivered" by shipping companies
are considered delivered. topuh cannot be made liable of
non-delivery in this case.
If the address to which the package is sent to and other contact
information are the correct address and contact information as provided by the
customer, topuh cannot be held liable if a package is returned.
Whatever the customer orders is what will be shipped. We cannot be
held liable for the customer receiving the wrong item if they placed the wrong
order.
All non-receipt of orders must be reported within 3 months from
the date the item is shipped to you. This applies for flat rate shipping,
priority mail and standard shipping methods. All expedited delivery issues must
also be reported within 3 months from the shipment date. After this time We
will no longer be able to investigate and no compensation will be offered.
Please note that this policy does not apply to packages sent via expedited
shipping methods that are shown as delivered on the shipping company's tracking
website.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely
satisfied you may return the items to us, within 45 days for refund
("money back guarantee"). Returns will take approximately 5 working
days for the process once the goods have arrived. The precise length depends on
the payment provider used (e.g. PayPal, credit card company, etc). Items must
be in their original packaging, all the original boxes must be intact and must
include, along with all packaging materials, manuals, blank warranty cards and
gifts, plus all accessories and documents provided by the manufacturer and topuh.
You must first contact us and be in receipt of a return
merchandise authorisation (RMA) number before sending any item back. Any
product returned without an RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and
customized orders.
Shipping back to topuh is paid for by the customer. We
are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded
within the time stated above. Goods found to be tampered with by the customer
will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order
amount paid to topuh. topuh is not responsible for and
has no knowledge about any bank fees or exchange rate charges that may occur.
These fees are processed by the issuing bank and will not be refunded by topuh.
Non-Returnable
Discounted or end of line products can only be returned for
repair. No refunds or replacements will be made.
Product Descriptions
While we try in good faith to be as accurate as possible, we do
not warrant that product descriptions or other content is accurate, complete,
reliable, or error free. From time to time there may be information on the
Website that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or
omissions and to change or update information at any time without prior
notice. If a key product specification is changed
after you place an order or within seven days of delivery, you can cancel and
return the order for a full refund.
Storage of Contracts and Access
Every contract will be stored for a period of three (3) years from
the placement of the order. Customers can access their contracts, as well as
the T&C in force at the time, during such term.
Prices
Prices and availability of items are subject to change without
notice. The prices do not include V.A.T, import tax and duties, should your
package become examined and deemed taxable by your local customs. Payment of
these is the responsibility of the buyer.
Applicable Law
These conditions are governed by and construed exclusively under
Spain law without regard to conflicts of laws principles.
Privacy Notice
Note: Newsletter subscription on the registration page checked by
default.topuh respects customer privacy. Please read about our
privacy policy here: https://www.topuh.com/index.php?route=information/information&information_id=3
Customer Conduct
Although topuh will always strive to resolve issues to
the satisfaction of the customer in a professional, courteous and friendly
fashion, we will not tolerate any unacceptable or unreasonable behavior towards
our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or topuh
may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include:
any and all direct or implied threats on any communication channel;
intimidating language; personal and verbal abuse; sexist, racist, homophobic,
or derogatory remarks; rudeness; inflammatory statements; swearing; and
unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints,
despite the matter having been fully addressed; similarly, repeating complaints
persisting despite reasonable and fair solutions being offered in accordance
with our policies.
Asking, expecting or demanding staff to breach established company
policy guidelines, e.g. refund amount, time lines, special compensation, etc.;
similarly, seeking an unrealistic outcome beyond the scope of our own policies
and procedures.
Repeatedly changing the nature (or focus) of a complaint or the
desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase
value history.
For such behavior,
complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and
wholly unacceptable.
They must refrain from using such language, intimidation, and
threats.
There will be no further
exchange of correspondence on the matter if they persist with this behavior.
topuh reserves the right to no longer accept orders
from the customer in the future without further notice.
Note: Live Chat and
telephone services are exclusively presale channels. We do not resolve after
sales complaints over Live Chat or via phone. For the after sales issues please
contact us and submit a ticket.
Conditions Of Use
Copyrights
All content included on the site such as text, graphics, logos,
button, icons, images, audio clips, digital downloads and software are all
owned by topuh and are protected by international copyright laws.
Trademarks
Logos, icons, graphics and Website names are trademarks registered
by topuh or its affiliates. All the registered and unregistered
trademarks shall not be used by you or any third party for any business
purposes other than in connection with topuh. Other trademarks which
are not owned by topuh are the property of the respective owners.
License and Site Access
topuh grants you a limited license to access and make
personal use of this site. This license does not include any forms of
commercial use of this site or its contents, any collection and use of any
products, any collection and use of any product listings descriptions or
prices, any derivative use of this site or its contents, any downloading or
copying of account information for the benefit of another merchant, or any use
of data mining, robots or similar data gathering and extraction tools. This
site may not be reproduced, duplicated, copied, sold, resold, or otherwise
exploited for any interest without express written consent from topuh.
topuh Marketing
Correspondence
Following initial registration, and provided they grant their
consent, customers are added to our mailing list featuring special deals,
coupons and promotions. This allows our customers to take advantage of
exclusive discounts. All customers can choose to unsubscribe from our marketing
emails at any time by clicking on the link at the email footer.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.